Quality You Can Trust, Service You Deserve!
Shipping Information
Do you offer free shipping in Pakistan?
Yes! We offer free shipping on all orders above PKR 2000. For orders below this amount, standard shipping charges apply.
Do you ship internationally?
Yes, we accept international orders! However, shipping costs vary based on your location. To place an international order, please contact us at order@aringlow.com for a shipping quote.
How long does it take to process and dispatch an order?
We process and dispatch most orders within 1 business day. If there are any delays, we will notify you.
What is the estimated delivery time?
Our average delivery time within Pakistan is 2 to 4 business days, depending on your location and courier service availability.
Which courier services do you use?
We use trusted courier partners for nationwide deliveries to ensure safe and fast shipping.
What if I don’t receive my order on time?
If your order hasn’t arrived within the expected timeframe, please contact us and we will assist you in tracking your parcel.
What if I entered the wrong shipping address?
If you entered the wrong address, please contact us immediately so we can try to update it before the order is dispatched. Once shipped, address changes may not be possible.
Do you offer discounts on prepaid orders?
Yes! We offer special discounts on prepaid orders. Choose a prepaid payment option at checkout to avail of exclusive savings.
Exchange Policy
What is Arin Glow’s exchange policy?
We offer a 7-day goodwill exchange policy on eligible products.
What conditions must be met for an exchange?
To qualify for an exchange, the product must be in its original packaging, the product seal should be intact, and the packaging must not be tampered with.
How do I initiate an exchange request?
Please email us at sales@aringlow.com with your order number and the reason for the exchange.
What are the next steps after my request is received?
Our team will review your request and provide you with the appropriate return instructions and the shipping address (arranged through our sales representative). Once we receive the returned product, we will dispatch your chosen replacement.
Who pays for the shipping charges on exchange?
You will be responsible for paying the reshipment charges for the exchanged product.
What if I receive a damaged product?
If you receive a damaged product, contact us immediately with a photo of damaged product. We will handle everything and ensure you get a replacement or refund without any hassle.
Return Policy
Can I return a product if it is faulty or damaged?
Yes! We offer a full refund or replacement for any goods that are found to be faulty or damaged.
Can I return a product if I change my mind?
Yes, you can return a product if:
- It is unopened and in its original condition.
- It is returned within 7 days from the original receipt of goods.
- You provide a proof of purchase (order information).
How do I return an item?
Follow these steps to initiate a return:
- Take a picture of the item(s) that are damaged, faulty, or need to be returned.
- Email us at sales@aringlow.com with your return request, attaching pictures of the product.
- Mention the reason for the return and include your order number and product name in the email.
- Send the item to the return address provided by our sales representative.
Will I get a refund or a replacement?
You can choose to receive:
- A coupon for future purchases.
- A Refund.
- A replacement product of your choice (subject to availability).
Do I need to pay shipping charges for the return?
If you are exchanging an item, you will need to pay any applicable shipping charges for the re-shipment.