Q: How long does delivery take?

Within Pakistan: 2 to 4 business daysInternational orders: Delivery time depends on your location and the selected courier service.

Question 1

What is your return policy?

Accepted Answer

We offer a 7-day goodwill exchange policy. You can exchange a product if:It is in its original packaging.The seal is intact and the product is unused.The packaging has not been tampered with.To initiate an exchange, email us at sales@aringlow.com with your order number, reason for exchange, and product details.

Question 2

How do I return a product?

Accepted Answer

To return a product:Take a picture of the product in its original condition.Email us at sales@aringlow.com with your order number, reason for return, and product images.Send the product to the address provided by our sales representative.Once we receive your return, we will process your exchange or refund.

Question 3

Do I have to pay shipping charges for exchanges?

Accepted Answer

Yes, you will need to cover the shipping cost for sending the product back to us. If you request a replacement, you will also need to pay the reshipping charges.

Question 4

Can I return an opened product?

Accepted Answer

No, we only accept returns for unopened and unused products in their original packaging.

Question 5

How long does it take to process a return or exchange?

Accepted Answer

Once we receive your returned product, we will process the exchange or refund within 5-7 business days.

Question 6

How will I receive my refund?

Accepted Answer

Refunds will be processed through your original payment method. If you paid via Cash on Delivery (COD), we will issue a store credit or bank transfer.

Question 7

Do you offer free shipping in Pakistan?

Accepted Answer

Yes! We offer free shipping on all orders above PKR 2,000 within Pakistan.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we accept international orders. However, shipping charges vary by location. Please contact us at order@aringlow.com to get an exact shipping cost for your country.

Question 9

How long does it take to process my order?

Accepted Answer

We usually dispatch orders within 1 business day after confirmation.

Question 10

How long does delivery take?

Accepted Answer

Within Pakistan: 2 to 4 business days﻿International orders: Delivery time depends on your location and the selected courier service.

Question 11

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking number via SMS or email, which you can use to track your package.

Question 12

What if my order doesn’t arrive on time?

Accepted Answer

If your order has not arrived within the estimated time, please contact our support team at order@aringlow.com for assistance.

Question 13

Can I change my delivery address after placing an order?

Accepted Answer

If you entered the wrong address, please contact us immediately at order@aringlow.com or via WhatsApp. If your order has not been dispatched yet, we will update the address.

Question 14

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! We offer Cash on Delivery (COD) across Pakistan.

Question 15

Do you offer discounts for prepaid orders?

Accepted Answer

Yes! We offer exclusive discounts for prepaid orders placed via bank transfer or online payment.

Question 16

What should I do if I receive a damaged or incorrect product?

Accepted Answer

If you receive a damaged, defective, or incorrect item, please email us immediately at sales@aringlow.com with photos of the product, and we will handle the rest.

Question 17

Can I cancel my order?

Accepted Answer

You can cancel your order before it is dispatched by contacting us at order@aringlow.com. Once shipped, cancellations are not possible.

Question 18

What payment methods do you accept?

Accepted Answer

We accept a variety of secure payment options, including credit/debit cards, wallets and prepaid orders. Please note that we offer special discounts for prepaid orders.

Question 19

Are your products suitable for all skin types?

Accepted Answer

Yes! Our products are formulated with natural, skin-friendly ingredients and are suitable for all skin types. However, if you have sensitive skin or allergies, we recommend doing a patch test before use.

Question 20

Are your products dermatologically tested?

Accepted Answer

Yes, our products go through rigorous testing and are dermatologically approved to ensure safety and effectiveness.

Question 21

Are Arin Glow products free from harmful chemicals?

Accepted Answer

Absolutely! Our products are free from parabens, sulphates, silicones, and other harsh chemicals. We prioritize clean, organic, and skin-friendly ingredients.

Question 22

Are your products cruelty-free?

Accepted Answer

Yes! We are committed to ethical beauty and do not test our products on animals.

Question 23

Do your products contain artificial fragrances?

Accepted Answer

No, we use natural fragrances derived from plant-based ingredients to ensure a safe and pleasant experience.

Question 24

Can I use Arin Glow products during pregnancy?

Accepted Answer

While our products are made with natural ingredients, we recommend consulting your healthcare provider before using any skincare products during pregnancy.

Question 25

Can I use multiple Arin Glow products together?

Accepted Answer

Absolutely! Our products are designed to complement each other and can be used in a skincare routine for better results.

Question 26

How long will it take to see results?

Accepted Answer

Results vary depending on your skin type and concerns, but most customers notice improvements within 2-4 weeks of consistent use.

Question 27

Are your products safe for teenagers?

Accepted Answer

Yes, our products are gentle and safe for teenagers, especially those dealing with acne or oily skin.

Question 28

How does the Tea Tree & Salicylic Acid Acne Control Kit help with acne?

Accepted Answer

This kit is designed to fight acne-causing bacteria, reduce inflammation, unclog pores, and prevent future breakouts.

Question 29

Can I use the Acne Control Gel and Serum together?

Accepted Answer

Yes! The gel targets active breakouts, while the serum helps in preventing future acne and fading marks.

Question 30

Can I use makeup over the acne gel?

Accepted Answer

Yes, but it's best to let the gel absorb fully before applying makeup.

Question 31

What does the Tea Tree + Salicylic Acid Face Wash do?

Accepted Answer

This face wash deeply cleanses pores, controls excess oil, and fights acne-causing bacteria. It’s perfect for oily and acne-prone skin.

Question 32

Can I use the Tea Tree + Salicylic Acid Gel daily?

Accepted Answer

Yes, the gel is lightweight and non-drying, making it safe for daily use. Apply it to acne-prone areas for targeted treatment.

Question 33

Is the Tea Tree + Salicylic Acid range suitable for sensitive skin?

Accepted Answer

Yes, but we recommend doing a patch test before full application. If you experience irritation, reduce usage to every other day.

Question 34

Does acne kit help with acne scars?

Accepted Answer

Yes, the Tea Tree & Salicylic Acid Serum in the kit helps fade acne scars and dark spots over time.

Question 35

What are the benefits of the Tea Tree & Salicylic Acid Acne Control Gel?

Accepted Answer

This gel targets acne, reduces blemishes, unclogs pores, and controls excess oil. It also soothes inflammation and helps reduce fine lines.

Question 36

What does the Tea Tree & Salicylic Acid Powder Face Mask do?

Accepted Answer

This mask detoxifies, reduces acne, unclogs pores, and helps control oil production. It also soothes and revitalizes the skin.

Question 37

How does the Rice & Vitamin C Kit brighten the skin?

Accepted Answer

This kit is enriched with rice extract and vitamin C, which help fade dark spots, even out skin tone, and give an instant glow.

Question 38

Can I use the Rice + Vitamin C Serum daily?

Accepted Answer

Yes, for best results, apply it twice a day—morning and night—on clean skin.

Question 39

Does the Rice + Vitamin C Scrub cause irritation?

Accepted Answer

No, our scrub is gentle and non-abrasive. However, avoid excessive scrubbing to prevent irritation.

Question 40

Can the Rice + Vitamin C Mask be used on oily skin?

Accepted Answer

Yes! It absorbs excess oil while hydrating the skin, making it ideal for all skin types.

Question 41

What does the Rice + Vitamin C Face Wash do?

Accepted Answer

Our Rice + Vitamin C Face Wash deeply cleanses, removes impurities, and brightens the skin. It’s enriched with rice extract and vitamin C to hydrate and promote a radiant glow.

Question 42

Can I use the Rice + Vitamin C Scrub every day?

Accepted Answer

No, we recommend using the scrub 2-3 times a week to gently exfoliate and remove dead skin cells without over-exfoliating.

Question 43

What are the benefits of the Rice + Vitamin C Serum?

Accepted Answer

The serum brightens skin, fades dark spots, and evens out skin tone. It’s packed with antioxidants and hyaluronic acid to hydrate and repair your skin.

Question 44

Is the Rice + Vitamin C range suitable for acne-prone skin?

Accepted Answer

Yes! The range is gentle and non-comedogenic, making it suitable for acne-prone skin. However, for active acne, we recommend pairing it with our Tea Tree + Salicylic Acid range.

Question 45

What makes the Acne & Pigmentation Rescue Kit different?

Accepted Answer

This bundle is formulated to target both acne and pigmentation, providing clear, even-toned skin.

Question 46

Can I use this Acne & Pigmentation Rescue Kit if I don’t have acne?

Accepted Answer

Yes, it also works for pigmentation, dark spots, and uneven skin tone.

Question 47

Can I mix products from different kits?

Accepted Answer

Yes! Our products are designed to work well together. For example, you can use the Tea Tree + Salicylic Acid Face Wash with the Rice + Vitamin C Serum for a complete skincare routine.

Question 48

Do the kits come with instructions?

Accepted Answer

Yes, each kit includes a detailed booklet with usage instructions, skincare tips, and ingredient benefits.

Question 49

Are the kits cost-effective compared to buying products individually?

Accepted Answer

Absolutely! Our kits are designed to offer better value for money, with exclusive discounts on bundled products.

Question 50

Will Instant Glow Booster remove tanning?

Accepted Answer

Yes, the vitamin C and rice extracts help fade sun damage and restore skin radiance.

Question 51

How should I store Arin Glow products?

Accepted Answer

Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness.

Question 52

What is the shelf life of your products?

Accepted Answer

Most of our products have a shelf life of 12-24 months. Please check the packaging for specific details.

Question 53

Can I use the Rice + Vitamin C Serum and Tea Tree + Salicylic Acid Serum together?

Accepted Answer

Yes! Apply the Tea Tree + Salicylic Acid Serum first to target acne, followed by the Rice + Vitamin C Serum to brighten and hydrate.

Question 54

Can I use Arin Glow products with other brands?

Accepted Answer

Yes, but we recommend patch-testing to ensure compatibility. For best results, stick to a consistent routine with Arin Glow products.

Question 55

How long should I wait between applying different products?

Accepted Answer

Wait 1-2 minutes for each product to absorb fully before applying the next.

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